「When I arrived, they had put me in an upstairs room then when the check in staff noticed I wouldn't have been able to climb the stairs I got upgraded to a downstairs room to accommodate my disability which was hugely appreciated」
「Everything about the hotel was excellent - spacious room, very comfortable bed, facilities inc the shared bathrooms. Staff were friendly, helpful and professional. Very convenient to eateries, local cinema and shopping.」
"I came to Melbourne for my birthday trip. Vammy, the taxi driver, Mr. Sang from the hotel, and Akila from the concierge team prepared a surprise birthday gift in my room to cheer me up after I had an unpleasant experience on the way here (which had nothing to do with the hotel). I was truly touched by their warm hospitality and deeply appreciated the kind gesture. Thank you so much! The room and bathroom were spacious, with large windows offering an amazing view. I highly recommend the Grand Hyatt to everyone. "
