Southern Ontario Romantic Vacations

I was very happy with my experience - with the courtesy of the staff, the cleanliness of the room, the food at the lobby restaurant, and general atmosphere of the hotel.

Staff seamed to have a little attitude, at check in, but notably when we came down for breakfast. We paid for an executive suite which included breakfast. My Wife goes downstairs with Son and they tell her we should have gotten vouchers. She checked the computer and said it would cost 16 or 17 per person. My Wife calls me in the room and tells me the bad news... I tell her No, we purchased a breakfast, so I had to go through my Expedia details, come out the bathroom and show the two ladies at the front desk. Then they proceeded to give us our vouchers. They stressed that we have to tell them, but was upset, because why would they give my Wife an amount to buy the vouchers if they already knew their computer wasn't giving accurate info? Good customer service would've been something like "we're sorry, our system doesn't reflect a breakfast with your booking, we don't want you to pay, so try to find it on your end"...Not just saying we don't have it and quoting a price. Also, they had a bad attitude. I'm the one inconvenienced!!!!! LOL. NEVER AGAIN. There's plenty of much better places to stay like 1 King West, which isn't much more and offers better accessibility to the subway which runs under that building, just a block or two away from Cambridge. Hope their Manager coaches them, because I shouldn't have had to prove anything. In fact, they could simply mention everything to their guest at check in

immaculate service .....great facility.....

Gorgeous room, exceptional service, very personal and accommodating. We couldn’t have asked for a better experience

Nice room, courteous staff

immaculate service .....great facility.....

Room was clean and spacious. Bathroom is slightly outdated. Service and amenities are not comparable to other five star hotels in Toronto with similar cost- ritz and four seasons

I was very happy with my experience - with the courtesy of the staff, the cleanliness of the room, the food at the lobby restaurant, and general atmosphere of the hotel.

Nice room, courteous staff

Will definitely be coming back to Soho Hotel! I went for my birthday and anniversary with my man. When we got to the hotel, concierge told us they upgraded our room which was already a great surprise. Then when we arrived to our room, it was decorated so beautifully and made us feel very welcomed. The room was spotless, staff was kind and helpful, and the amenities were great!