Ebbsfleet Mountain Vacations

Great staff, great location

Great hotel and great Lo

A nice hotel, breakfast was great and very accommodating staff however some points I did not like was that the air conditioning did not work for my entire 4 night stay and needing a key to operate the electricity in the room seemed quite cheap for a luxury hotel. Housekeeping also did not come on one of the days - just things I would not expect from a nice hotel like this. Otherwise everything else was good

Very convenient to the tube station and nice to have a little sitting area to relax. Very clean and quiet. Did not really use the club lounge. Bed very comfortable.

The ambiance sure has changed here. We went a year prior. We loved our previous stay and decided to return. We won’t be back. We couldn’t tell if this hotel now houses refugees or not. Restaurant went down hill. Rooms are just okay.

Great staff, great location

Great hotel and great Lo

A nice hotel, breakfast was great and very accommodating staff however some points I did not like was that the air conditioning did not work for my entire 4 night stay and needing a key to operate the electricity in the room seemed quite cheap for a luxury hotel. Housekeeping also did not come on one of the days - just things I would not expect from a nice hotel like this. Otherwise everything else was good

Great staff, great location

Wow, I had such a wonderful time, the staff is magnificent ,helpful and knowledgeable . I am definitely recommending this hotel and please dont change any of th

I booked this last minute when another hotel booking fell through. All I knew was that I liked the area it was in and needed a place to sleep but I was so pleasantly surprised by how nice and cute it was. Highly recommend for solo travelers!

They checked me in super early for no extra cost because a room happened to be free. Firdus was especially helpful, even welcoming me to have complimentary breakfast and coffee while I waited. It was a great room - small but clean and charming.

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!