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"Lovely hotel with amazing service and staff."

"Great"

"Tired rooms, needs updating "

"Very safe area New and clean and there is a lot of restaurants café in walking distance "

" I accidentally booked the wrong date for my stay — I intended to book for tomorrow, but mistakenly selected today because I made the booking late at night around 11:30pm. I fully understand that the reservation was non-refundable, and I was not asking for a refund, only a one-day date change. I spent over 3 hours communicating with customer service until 2:30am, but the only option offered was to pay an additional £210, bringing the total to £353 for one night without breakfast, which is more than double my original booking. Considering this was just a small, understandable mistake made late at night, this felt extremely unreasonable and showed a lack of flexibility or customer care. I hope management will review this situation and consider a more customer-friendly approach"

"YES"

"Details that parking is available onsite but makes no mention of charges for all guests. Very misleading about car parking charges! "

"N/A"

"Clean room breakfast was lovely "