「I stayed there last September and this hotel charged deposit by mistake. I sent email to hotel a few time about refund the deposit, but never replied at all.
I stayed this hotel again last week so that I brought the proof of deposit, which was deducted from my credit card.
Reception of this hotel said they will check the situation.
Then I returned to the reception to hear the result, and receptionist said it will refund soon. However deposit was never refund at all.
Seems like this hotel...
「Staff hardly speak English. No air conditioning, so no where to cool off, but a couple of places, gift shop and VIP lounge. Restrooms are cleaned with a solution that smells worse than what's in the toilet. Food is horrific in the restaurants. Staff don't care to help out and act like they are forced to. Lazy! Ordering things? Might as well do it yourself. No privacy in the rooms, even on the 4th floor. Not coming back to Dominican any time soon!」