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"Staff is horrible …. They have the worst attitude Nothing worse then going on vacation and being served with a bad attitude management should have only the best personalities assist the guests…. I will not be returning…. The Riu palace in Cancun has great staff super friendly and I tip them good"

"Honeymoon from hell.... broken shower, broken hot tub, room service never got our order correct, app did not function properly, and staff kept coming in amd out of the room so i got no sleep. Beds were hard and very small. Husband and i ended up sleeping in separate beds on our honeymoon because they were so small. Air conditioning did not work in the kitchen/dining room/den area but weather was nice so we survived. Buffet was not open on the weekends."

"The timeshare person Jira was very unprofessional not happy we didn’t purchase one."

"The staff were super friendly and the food was delicious. Didn't have to fight for pool chairs. Only complaint is random fees slapped on daily which we were not informed about before hand."

"Couldn’t be better. Excellent across the board. Thank you for a great stay!"

"Very beautiful "

"Pool was great I used the spa very good "

"I recently had the pleasure of staying at this hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff made me feel genuinely welcome with their friendly and attentive service. Check in was smooth. The room itself was spotless, comfortable and with all the amenities I needed. The hotel’s facilities were equally impressive. Whether it was enjoying a delicious breakfast, taking advantage of the fitness center, or simply relaxing in the common areas, everything was well maintained and inviting. I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and high quality and affordable stay. I would gladly return in the future."