「We booked this hotel after our flight was cancelled and our luggage was lost. At check in I asked for a tooth brush and briefly explained to the very very sweet woman checking us in about our day. Not only did she give me a tooth brush, she upgraded us to a room with a washer & dryer so I could wash the only clothes I had. The room was wonderful, the bed was comfortable 」
「Everything was very nice, but I would like to see strict regulations regarding guests' conduct. Rules of conduct need to be printed and posted everywhere. Some people just have no clue and don't respect others' needs. Both nights I was there, I couldn't sleep because people were making so much noise. 」