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"Our 3 Day stay at the onsen was very relaxing. The staff was friendly and informative. The language barrier, though still present, wasn't much of an issue. The staff were quick with their phones to do a translation if needed. We recommend a 2 Day stay and visit the small village of Narada which is a 5 minute bus ride up the mountain. It's a small and quaint little village with engaging museums."

"This is a great escape from the city and offers many options for enjoying the area or if you have younger children, many play facilities are available. Staff is great as always at any Hoshino facility."

"Very good"

"Staff were so lovely, the place was so tranquil and lovely. Would recommend the hotel. Area is pretty quiet not much to do so focus on the relaxation at the hotel."

"Nice place to stay,"

"Was a big room with a comfortable bed. A good size bathroom with an enclosed shower stall. Breakfast was good. "

"Amazing place, beautiful location in the mountains. The staff were the best part, picking us up from Hinoharu Station when we asked. Loved it here, would highly recommend as someone who can only speak English."

"Staff was friendly, but the kiosk to check-in felt less warm than a normal check-in. Room was clean and neat, the bed was hard which I've heard is possible for Japanese rooms. A bit odd that the best way to walk there from the train station was to walk through a large park, but it was fine."

"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "