Best Western Tokyo Nishikasai Grandeの概要

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.


    人気の観光スポットTokyo DisneySea®車で 10 分
    人気の観光スポットDisneyland® Tokyo車で 14 分
    空港Tokyo (HND-Haneda)車で 19 分
    人気の観光スポットLaLaport Toyosu Mall車で 21 分

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  • Tokyo Sky Tree - 車で 9 分
  • Tokyo DisneySea® - 車で 10 分
  • Disneyland® Tokyo - 車で 14 分
  • Tokyo Big Sight - 車で 20 分
  • LaLaport Toyosu Mall - 車で 21 分


5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

2/5 Poor

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked into the Best Western Tokyo Nishikasai on December 3 thru December 12th. Upon going to our assigned room 416, I saw the room was for one person with a single bed. I thought the desk clerk just made a mistake since we booked a double room for 9 nights. The female desk clerk said room 416 is for two people and the bed is a semi double bed (single bed). I asked if we could have another room which she replied no. I request a refund which she said was not possible. I requested to speak to her supervisor, and she told me she was the supervisor. It was obvious this desk clerk was being less than honest or delusional since she wasn't a supervisor. We endured sleeping in this single bed for two very uncomfortable nights. In all we spoke to one male and three female desk clerks who refused to help us. The fourth desk clerk was a Russian young woman named Olga. When we explained to Olga our problem she told us she would contact her supervisor for assistance. That afternoon, Olga left a nice hand written message stating her supervisor approved for us to have another room with twin beds. Ms Olga is the type of employee best Western should hire, not people who could care less about their hotel guests. I would like to thank Olga and her supervisor for reconizeing two adults can not comfortably spend nine nights in a single bed. They made the rest of our stay in Tokyo enjoyable. Other than this incident, the desk staff was always polite and helpful.
Stayed 9 nights in Dec 2019

4/5 Good

Stayed 3 nights in Nov 2019

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
This is our repeat stay at this hotel. Very happy with the general condition. Good location. Excellent for those going to Disneyland/Disneysea as the hotel provides shuttle service on a very punctual basis. Only shortcoming is the rather basic breakfast with no variation day after day.
Stayed 5 nights in Jul 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Tokyo
It was a very comfortable hotel a 2 minute walk to the train station from where you could go to anywhere in Tokyo. They have a free bus to drive you to Disney Land & Disney Sea. There were plenty of convenience stores nearby that sell a great variety of food and alcohol at really resonable prices. There were also lots of retaurants around the train station. We weren't right in the middle of Tokyo but it didn't matter because the train system is just so fantastic!
Stayed 13 nights in May 2019

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