Find Hotel with a Concierge in Tokorozawa

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Far away from everything

The best partsv were the breakfast buffet, the restaurant options and the proximity to transportation.

Very convenient to Tokyo Station. Wonderful stay, clean and quiet even during their renovation period. Hotel staff are always very professional and accommodating.

The Narita Airport limosine bus stops directly at this hotel, so it's very convenient if you don't want to carry a bunch of luggage on the shinkansen/local trains. There's a FamilyMart in a section of the building, on the second floor. The nearest metro station is the Akasaka-mitsuke station, and use the D exit (the yellow blocks on Google Maps). The staff is incredibly helpful, and we never felt uncomfortable asking for help with luggage/storage, or asking for more sheets/towels. Even Hilton's...

Beautiful property with lovely rooms. Location is quiet, so it is a little distance to main tourist sites. As the pool is part of the building (commercial) gym, no kids allowed, which was a shame.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

Clean , good service and great location

Great place to stay when visiting Tokyo

Hotel staff was great and very accommodating..

The front desk team is super helpful and friendly, and they speak great English. The rooms are very clean and a bit more spacious than what you’d expect in a typical Japanese hotel—they even have a microwave, a mini kitchen, and a separate bathroom and toilet. You’re close to lots of restaurants, shops, and convenience stores, and Okubo Station is just a few minutes away. We’d definitely stay here again!

Friendly staff.

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

This was a fantastic hotel! The location was incredible - it is walking distance to the Yamanote train line which connects you to other main attractions in Tokyo. There is also tons of great restaurants and shops in the area as well and a convenience store in the heart of the lobby making it easy to grab food, drinks or other supplies. The staff was very kind and helpful when shipping luggage to our next hotel in Kyoto. Lastly, you can take the Airport Limousine Shuttle Bus from Haneda and get...

Easy check in. Great service. Clean.