「Check in went terrible arrived an hour after check in started. Rang bell 5 times still no response, someone staying there had to wake him up. He didn't have any information about our stay. I showed him my confirmation and was told to come back later as the room wasn't ready, which took over an hour. Room was ok very large and beds were very good they were flex steel so they could be adjusted with push buttons. So overall the room was okay but check in did not go well」