「We booked a deluxe en-suite double room with (according to the website) a four-poster bed. This room was no longer available and we were assigned a room which was dark and grubby. We were also informed that there would be no food available ("don't do food anymore"), despite breakfast and evening meals being offered on the website. The staff were very apologetic and stated that there was new ownership and they couldn't access/manage the website. We expressed our dissatisfaction and requested that...
「We booked a deluxe en-suite double room with (according to the website) a four-poster bed. This room was no longer available and we were assigned a room which was dark and grubby. We were also informed that there would be no food available ("don't do food anymore"), despite breakfast and evening meals being offered on the website. The staff were very apologetic and stated that there was new ownership and they couldn't access/manage the website. We expressed our dissatisfaction and requested that...
Peter