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"Amazing hotel! "

"Nothing to remark "

"Limited Food and Beverage and the F&B staff are not very welcoming. Very noisy foyer and restaurant area with people shouting across the space. Room was fine and quiet. "

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"

"Great coffee bar and breakfast buffet is excellent with many choices. Elevators are slow and hot. "

"Great service we will be back"

"Ideally placed just a few minutes walk from V&A waterfront. Great hotel, would definitely stay again."

"This is my fourth stay at the Cullinan over a period of 10 years and they’ve managed to maintain high standards throughout which is very impressive - in terms of food quality, cleanliness, friendly well trained staff and overall decor and state of the hotel. I can highly recommend the property"

"Good stay"