ヨハネスブルグのアパートスタイルホテル

「Disgusting. Despite giving them the booking reference ID, the confirmation and the paid receipt, they claimed we had no booking. After almost an hour trying to get them to resolve it, we left to get another hotel. Contacted Expedia in real time - equally worthless. Promised to get a refund. None has happened.」

「I expected more given the price」

「Amazing service and chic apartments 」

「Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at...

「Room was spotless and staff were helpful and friendly」

「The place is family friendly. Lots of flashy colourfull decorations and kids love it.」