ヨハネスブルグのアパートスタイルホテル

「Room was spotless and staff were helpful and friendly」

「Disgusting. Despite giving them the booking reference ID, the confirmation and the paid receipt, they claimed we had no booking. After almost an hour trying to get them to resolve it, we left to get another hotel. Contacted Expedia in real time - equally worthless. Promised to get a refund. None has happened.」

「Amazing service and chic apartments 」

「Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at...

「Convenient for business stay」

「Staying at BlackBrick Bedfordview was unpleasant. I booked two rooms for 3 night. In both rooms the locks on the doors weren't working and the sheets had not been changed / cleaned after the previous guest checked out. I complained to management. The locks were fixed but the sheets were not changed throughout my 3-night stay. I will never book or stay there again.」