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「Generally very good. Communication was superb and process was smooth. 」

「This is a great apartment. Very comfortable, very well appointed. It has everything you could need. The building is old but very clean, tidy and secure. The location is great for San Jose being located next to the heart of the city at San Pedro Square. Loads of bars and restaurants right next door. That can make the area a little noisy in the evening but that just comes with the location. Would definitely recommend the apartment. The management team is also excellent and very responsive and...

「It IS downtown so you do hear ppl partying non stop but it becomes background noise and can be easily ignored. The wifi connection was a little rocky which made schoolwork difficult at times but they did try to fix it. Also, I did the paid monthly parking next door in the public lot. My car got broken into twice in that lot despite the cameras and security. So park in the gated area maybe. But the laundry room was convenient and card paid. Apt had everything you needed and was actually pretty...

「I was unable to contact the host I was on hold with customer support for over 3 hours while being stuck outside in the heat. I was barely able to hear the customer service agents. 」

「We exited within minutes and are seeking full refund; the owner is contesting and billed us for 200 in preexisting damage. Worst rental experience ever. The ‘double bed’ isn’t even a bed or hide-a-bed, but a wide fold-apart foam chair. No sheets provided. Nasty stains on carpet. 2 of the 4 dining chairs had rear legs bent until sitting normally was a tip-backwards risk. A multitude of other defects, but the bed being unusable by an adult was the deal-breaker.」

「Clean and efficient, plus lots of things to do at night.」

「Loud with restaurant below and on side, no elevator working. Otherwise clean and perfect for this work trip」

「The check in process was confusing. Had to provide ID and selfie. The site never acknowledged if it was successful and had to try many times.」

「The place was great. Comfortable and relaxing. Host responded quickly to resetting the code for the door when I arrived. I just have 1 suggestion - it would be great to have laminated instructions on how to use the projector and Roku to watch TV. I just used my phone and computer instead so it was not an inconvenience. I didnt want to bother the host since I was gone most of the time. Thoroughly enjoyed it and would use it again.」