「I made a reservation for a double room . When I got there they gave me a handicap room and said that was the room I reserved but it wasn’t. The front desk person was very rude and refused to help me even after I told her and showed her my reservation she said there was nothing they could do . She said she didn’t know why it was handicap room when the reservation was for a regular room. I was very upset and disappointed but they didn’t care.」
「I made a reservation for a double room . When I got there they gave me a handicap room and said that was the room I reserved but it wasn’t. The front desk person was very rude and refused to help me even after I told her and showed her my reservation she said there was nothing they could do . She said she didn’t know why it was handicap room when the reservation was for a regular room. I was very upset and disappointed but they didn’t care.」
Nancy