「The ladies at the front desk were super sweet and friendly. Helped me with no issues and every-time they seen me asked if everything was okay or if I needed anything their customer service was fantastic. Will stay again very soon. 」
「l was overbooked by this hotel. They transfered us to another hotel with no cost for us. If next hotel was good one, I was satisfied.... after that, I claimed value of hotel. They just said ' We kindly transfered you by our cost'. I hate this type of selfish attitude. They were paid by Experia, they cannot say "we have no responsibility in this overbooking, I think.」