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「excellent」

「スタッフは、フレンドリーでとても親切でした。1泊のデポジットが、100ドルでカードで引き落としになるというのは、事前に記載がなく戸惑いました」

「The Grand America hotel is always a relaxing experience and a great place to stay when we pass through SLC. Our room was beautifully designed with many lovely touches. The staff are all very friendly and professional.」

「Friendly and helpful front desk staff. Comfortable room.」

「Thank you for issuing a refund when I accidentally canceled my original booking. I really appreciated it. Since I still wanted to stay at the hotel, I made a new booking shortly after the cancellation and asked for a refund only for the original booking. However, the hotel also canceled my new booking and refunded both reservations. I only noticed this just before my stay. Fortunately, a room was still available, so I was able to stay as planned.」

「The room was very clean and the staff were very kind. The airport shuttle bus starts running at 5:20 AM. My flight was at 7:00 AM, but I made it just in time. Thank you for a wonderful stay. 部屋はとても清潔で、スタッフの方々もとても親切でした。空港行きのシャトルバスは5時20分から運行開始です。私のフライトは7時でしたがギリギリ間に合いました。素敵な滞在をありがとうございました！」

「コスパが最高！」