Find hotels near Playa Grande, Tenerife from ￥11,539

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "

"Pack & Ernest were professional, helpful & delightful! Thank you!"

"Great stay"

"We enjoyed staying at the hotel. Our suite was well furnished and comfortable. The cleaners were really quick and efficient. They did a great job keeping the room clean. Our suite faced the street so it could be a bit noisy on the balcony. The restaurant food was overall better than the average all inclusive. We were disappointed to find that our kitchen was locked and we would have to pay extra to access the facilities. We expected this to be part of the package. We would also have liked the hotel to have a separate bar, away from where the evening entertainment, so that we could enjoy an evening there without having to watch the shows etc. Staff were always really helpful and polite. "

"Everything was completely 100% spot on, the studio with every little detail covered that you could need in an apartment, the staff, all very friendly and so helpful, the young guy in the restaurant just brilliant help with my gluten intolerance. All the amenities and surrounding area was so well maintained it was faultless, thank you for such a lovely relaxing holiday "

"It was a beautiful location, we met the owners while we were checking in - they were kind and very knowlegable about the area. The penthouse was spotlessly clean and well appointed for our needs"

"Nice bright room, recently decorated , had a small shower room and toilet and a separate sink area within bedroom. Basic but adequate , no hairdryer. Nice communal kitchen with lounge area, books to read, bicycle storage room. Price expensive for what essentially is a good hostel rather than hotel accommodation . Complicated check-in procedure as no front desk , all communications in Spanish and not done through Hotels direct but through my WhatsApp account. This annoyed me . Information should have been by email and messaged through you. However the lady representative did her best to help me using Google translate. . Had we arrived in the dark there is no way we could have accessed our accommodation. "

"Lovely resort and plenty of room in the family apartment, great terrace and lovely staff, also the best bed l have slept in, in a hotel "

"We stayed at this resort last year. Very convenient for the airport, super clean, fantastic staff, well laid out apartment & fab onsite café. Will return. "