4/10 (不満)
David
2024 年 5 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is tired and whilst most of the staff, especially the breakfast staff were excellent the others lacked what is expected of them at a supposedly 5 star hotel.
Very poor cleaning and attention to any kind of detail, failure to follow up on delivering items to room, removal of personal items from room without permission, poor quality and badly cooked and flavourless food are only a few things that came to mind with the worst issues being shutting restaurants when guests were mid meal and failing to clean eg the pool area leaving guests to clean up soiled nappies left by inconsiderate guests by the poolside with other rubbish despite there being rubbish bins only 10 ft away!
We will not be returning.
David
2024 年 4 月に 7 泊滞在