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"Everything was great"

"Amazing place to stay with kids. Everything is thought out for your convenience."

"My first stay at this hotel was excellent, which is why I decided to return; however, nothing was the same this time around. The rooms suffered from a lack of maintenance and cleanliness. Customer service had declined somewhat, and there were far too few elevators for the resort's capacity."

"Clean and updated rooms, pet-friendly. "

"Great location and overall nice for very fair price."

"Beautiful clean hotel with good food "

"We love Cabana Bay and have stayed there 5 times now. We love the vibe, the shuttle, the food options, the pools and the poolside view we always choose. We’ve stayed at another Universal hotel last summer and had a bad experience so came back to Cabana Bay. We will be back again next year :)"

"The rooms are small and outdated, staff was average. We arrived late around 1:30 am. The keys werent working called front desk, security took over 25 minutes to come help. We were exhausted and the kids also. They do come to take the garbage but they dont change the sheets. The pool was cleaned and they had towels. For the location i will say this place is below the standard of what you want in orlando. "

"Housekeeping didn't service our room the entire stay and when we sought them out they were out of towels. Even when fully stocked, day of arrival, they do not provide hand towels or a bath mat. The shower has 2 temperatures, cold and luke warm. The floors are gross and the room smelled of urine. The front desk doesn't answer the phone. Half of the Waterpark is under constuction and the other half is not well maintained. After dark it sounded like a block party and we stayed on the "quiet side" away from the pool. It was very disappointing. "