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"Steps to the house need replacing and not enough lighting on the pathway to the house"

"Fantastic star gazing"

"from USA was really nice they treaded like family speaks English pretty well"

"The staff were outstanding. They were very attentive and focused on the guests, anticipating what wse needed."

"It's a very comfortable facility, although the hotel looks old. "

"Awesome onsen facility and hotel meals! "

"Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese."

"onsen, view in dining area and monorail. Personel extraordinarily competent"

"If you're looking for an onsen experience this is the place! We were welcomed as we drove up the windy mountain road to the hotel. The check in experience was calm and efficient. Dinner, breakfast and private bath times chosen. The baths are wonderfull, overlooking the river and with views down the forested valley. Dinner and breakfast were amazing, although our kids sadly didn't feel adventurous enough. It was a truly magical experience on our first trip to Japan."