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"I had blood on my bed sheets(which is a red flag on many levels)and they didn’t believe me at first, so I showed them. Once I showed them, I asked for new sheets and they said they didn’t have anymore cleans ones. They didn't even offer to take the sheets, so I took them off myself. Then they said they can't do anything else to help me, but I can speak to the manager the next day to get a discount or refund. I ended up speaking to the manager the next morning and he was extremely rude. He told me if I wasn't happy about the sheets, I should have just went to a new hotel. Mind you this happened at 10pm when I noticed the blood. He was very dismissive and said he couldn't do anything to help me. HORRIBLE customer service!!! Do NOT go here!!"

"Wish breakfast was included,not an add-on expence."

"There were many cheap coverups ie: caulk spread across bathroom floor and not cleaned up, paint drops on the floor. The ice machine room was absolutely disgusting. One of the “secure” doors was broken in the back of the building leaving it open at all times. Elevator got stuck. Handle to room so janky I exchanged keys twice before figuring out I had to pull the door hard towards me, scan key card, and push it down super hard multiple times before able to enter. "

"The Pfister is an incredible place to stay! However, given it was Kentucky Derby night, I could not get in house dining to pick up the phone for over 45 minutes. The front desk and the concierge were very helpful!"

"Parking was very accessible"

"Clean, friendly staff, plenty of dining options"

"Great location. Clean and spacious room."

"A wonderful hotel with a friendly staff and cool atmosphere. The rooms were spacious and artfully decorated. The location is perfect for attending shows or for anyone just wanting to check out the city."

"Breakfast was fantastic! Beds were comfortable. "