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"Good customer service clean rooms good breakfast "

"The stay was great room clean and the smell was excellent only problem was no breakfast on weekdays"

"Everyone who’s works there is very friendly and helpful"

"Getting here was easy, right off the freeway by the mall. The lobby is nice, and check in was easy. Worth noting to check conferences happening here, was very busy during my stay. "

"I had blood on my bed sheets(which is a red flag on many levels)and they didn’t believe me at first, so I showed them. Once I showed them, I asked for new sheets and they said they didn’t have anymore cleans ones. They didn't even offer to take the sheets, so I took them off myself. Then they said they can't do anything else to help me, but I can speak to the manager the next day to get a discount or refund. I ended up speaking to the manager the next morning and he was extremely rude. He told me if I wasn't happy about the sheets, I should have just went to a new hotel. Mind you this happened at 10pm when I noticed the blood. He was very dismissive and said he couldn't do anything to help me. HORRIBLE customer service!!! Do NOT go here!!"

"Wish breakfast was included,not an add-on expence."

"The Pfister is an incredible place to stay! However, given it was Kentucky Derby night, I could not get in house dining to pick up the phone for over 45 minutes. The front desk and the concierge were very helpful!"

"Parking was very accessible"

"Great location. Clean and spacious room."