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"This was my second time to stay at the Smile Shonan Hotel. Staff members were nice, the location was very convenient, and the room was clean."

"Rooms are very comfortable and clean. Onsen is amazing, beautiful gardens. Only drawback is that if don't eat at the restaurant not much close by and nothing else at the hotel. "

"Amazing place. Just book it. "

"Friendly staff. Celebrated my sons first birthday and the property decorated our room for our arrival and made the stay extra special "

"Service was very good"

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."

"Very good "

"Amazing place. Royal treatment. The private onsen was a highlight. So close to the train and bus stations. Beautiful place in the world. "

"The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited."