Find hotels near Laguna Lake, from ￥2,750

"Great hotel"

"Rooms are not clean especially the bathrooms and there are many bugs! The food is not so good and cleanliness in general is something that they need to really work on. "

"Great location with an in house restaurant."

"Terrible experience. The listing on Expedia is nowhere close to the actual condition of the unit. The unit is very old and poorly maintained. The utensils were rusty, the scissors were too dull to cut anything, the toilet bidet would not shut off properly, and the shower drain was clogged. Check-in was acceptable, although it required some waiting before everything was set up. However, the check-out process was very inconvenient. They require a staff member to sign a release form before check-out can be completed. I requested a 9:45 AM check-out time, and the representative I was speaking with (Kyla) agreed. At 10:00 AM, I followed up to ask where the staff member who needed to sign the form was. She repeatedly said that the staff was on the way but could not provide an exact ETA. Later she said the staff would arrive at 10:30 AM, but the person only arrived at 10:50 AM. This was more than an hour past the agreed check-out time. It was very unacceptable that we were made to wait inside the unit for over an hour when we could have planned our time better if they had provided an accurate ETA. Overall the main concern here is their Expedia posting and the actual unit. Modern unit based on the posting, while the unit provided is a completely an old condo, which requires maintenance, reno, and replacement of the kitchenwares "

"The front office customer service and room services was excellent! The NEST provided and great ambiance and bartender Ariane was the best providing great drinks and funny jokes =)"

"The front desk staff and concierge are amazing and always helpful. The breakfast is beyond amazing with kind workers and fresh coffee always available. We had a small problem with the bathroom and the staff promptly moved us to another room. Great property. We would use them again."

"Safe and clean. Friendly staff "

"Great room. Great view. enjoyed my stay."

"It was alright. We were upgraded to room 822. The room was big but it was near the road so the noise bothered me. Bath towels didn't smell fresh. Breakfast was just okay."