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This was a very nice experience for me and my family. The hotel itself is very nice, but the best part is the service provided by the staff. Extremely courteous and they provided for all our requests. It's in a very nice location with 9 onsens (hot spings) within walking distance. As long as you stay in a hotel in town, you get a free key to access all of them. The hotel provides you with a Onsen outfit that we found very fun to walk around in (like a kimono with jacket and wooden sandels)....

The front desk staff was super helpful. The free breakfast buffet was very good - as was the dinner at the hotel restaurant. We went during ski season and there is not much else by way of restaurants in the area besides at other hotels or on the slopes so I'd recommend making a reservation at the hotel restaurant for your nights there. You can mix it up and do the chef's course menu one night and stick with the regular menu the next. Note: You cannot just walk in, they require a reservation....

An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!

The room was spotless and comfortable. The staff was amazing! Very. Courteous and helpful the moment you arrive. The station is a within walking distance which is helpful if in a rush.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

The front desk agents were super kind and helpful. They both spoke English. We needed that. Bountiful and delicious dinner and breakfast buffets were included. Our room was amazingly well appointed and large. The king bed was beyond adequate. It was two full sized beds bound together. We hope to return to this property some day.

Beautiful surroundings, and right next to the path that leads to the monkey park. We very much enjoyed the kaiseki dinner and Japanese breakfast. They were happy to explain what everything was and how to eat it, since a number of the dishes were unfamiliar to us (in particular with the breakfast). The public onsen is nice, and in addition to the indoor pool, has a small but pretty outdoor area. The staff anticipate everything, and somehow manage to be extremely helpful while leaving you on your...

Very nice staff. Would stay here again.

Really enjoyed my 6-night stay here. It really is a traditional Japanese hotel and experience and loved the friendly and helpful staff, and the location is just a short 10 min scenic stroll across the river to the bus/train station. Didnt know what to expect but the Japanese style tatami rooms were cosy and comfy, and the outdoor onsen was just what was needed after a day on the ski slopes. The half-board option is a must if you love Japanese food and each night was like a little banquet with...

If I could rate Shimaya an 11 out of 10, I would. The inn itself was so charming and wonderful, and that's long before you get to the wonderful hosts' hospitality, joy, and kindness. When we shared our plans for Nagano, we were told we HAD to check out Obuse...which was a worthwhile stop on our trip and definitely added to the richness we enjoyed in Japan! Thank you so much.

Really nice place. You get access to the 9 onsen nearby and the town is cute and quiet. Definitely opt in for meals, they are AMAZING.

What a gem! Shibu Onsen Ichinoyu Katei is an experience in itself. A short ride from Yudanaka train station, this tradițional ryokhan is excellent. As soon as you arrive you will be greated by the hotel manager (okamisan) who is attentive and will answer any questions. Dinner and breakfast were included in the price and the food was amazing. Traditional food was prepared with attention to the details and served by lovely staff. Be punctual. Dinner at 630 and breakfast at 730. There are nine ...

Safe and clean. Very convenient.

Aside from the lovely hosts, the best thing about this place is proximity to the Snow Money Park, which is INCREDIBLE! There are a few good places to eat within walking distance, Enza at the park entrance is fantastic, and we also loved Farmhouse brew pub. As for the actual lodging, it's great. The hosts are the sweetest people in the world, very accommodating. I had the Japanese breakfast each morning and it was stellar. I also had the onsen to myself for an hour or so each night. Lovely...

This place was the most amazing, warm, friendly, and loving hotel I’ve ever had the privilege of staying. The entire hotel is run by a phenomenal family—so incredibly kind, loving, and welcoming. We were greeted warmly upon our arrival and they showed us a map of the town, asked how they could help, and made great suggestions for dinner. The gentleman drove my family and I to the Snow Monkey Park and drove us to the train station the next morning. We had the most delicious cheeseburgers...

Excellent service! Amazing breakfast! Thank you very much.

Awesome experience! Everything labeled in multiple languages. Great food. Kind employees.

The best thing about this place is its location, very close to the Nagasaka gondola lift and main ticket office. I also like the fact that I could rent my ski equipment right from the hotel, and stow the rentals onsite at a designated area. Every morning after eating breakfast at the lodge, I put on the gears and just needed to walk 5 minutes to get to the lift and hit the slope. The hotel is a family run business, probably from owner’s own house but it has everything a skier could hope for -...