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"Hotel is a bit dated but the services were excellent. Maybe that's why the traditional standard can be upkeep. Dinner was great too. Onsen is authentic although not hot enough. We loved the hotel overall. The area is a bit quiet and not much to see but was a great getaway spot. "

"I liked the onsen, especially the garden onsen. I liked the buffet, especially the local delicacies. "

"Beautiful and excellent service. "

"Very polite staffs in the homey style of the hotel. Japanese dinner and breakfast are very delicious. "

"I used Chuzenji Kanaya hotel as a hikers stop. The walk up from the town was pretty and the hotel was very smart, clean and friendly. The WiFi was poor but the full sized bath, comfortable bed and room facilities were all super. "

"Very helpful manager & staff. Delicious meals. Quiet getaway."

"The hotel provides a great experience of a Japanese Onsen with traditional rooms with a modern feel and great food. The location overlooking Lake Chuzenji is very tranquil. A great place to go for some peace after the frenzy of Tokyo"

"Beautiful traditional hotel, great service, wonderful onsen and delicious food."

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "