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"Good"

"Very ample room and great amenities. The lobby is very helpful and serviceable. Centrally located but the hotel has quite a few restaurants and other stores, including a 7-11 onsite. "

"Great staff and attention to detail. Able to accommodate to last minute changes with no issues. "

"I loved how everyone was ready to help and answer any questions. They made the transition very smooth. Very professional staff. "

"Always satisfied. I love the convince. So close to the terminal 3 as I can walk with 10 minutes or so when I have small luggages. If you have baggage, you better use shuttle bus. Bus departs from Terminal 1 Bus stop No 16, and Terminal 2 Bus stop No 25. both on the ground floor (1F in Japan) at December 2025. The staff including cleaners and shuttle bus staff are efficient and professional. Rooms are quite spacious, clean and comfy. Restaurants has seasonal beautiful dishes. This Tobu hotel has a drug store and a lovely convince store which selling alcoholic/ non alcoholic drinks and food like Onigiri, noodles etc as well as lovely Japanese gift. I recommend this hotel to any kind of person or group. Thanks for a nice stay 🙏"

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "

"Room is clean and quiet. Near train station and easy to catch taxi"

"Good location"

"The Knot is in Shinjuku but on the quiet side. It can be a little confusing to find metro entrances and figuring out the best exits but it’s convenient to major lines. We also used the 51 bus. From Shibuya to the hotel is an easy route. The breakfast made our days better! Started off long days of exploring Tokyo with a delicious breakfast and the variety allowed us lots of variations in meals. Not luxurious but comfortable and good value. "