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"Room cleaning has always been excellent. Hot springs have always been my favorite activity while staying. "

"The pod was amazing, a good size for 2 people with a comfortable bed. We stayed when the temperature dropped into the minus and it was plenty warm enough in there. Each pod gets it's private bathroom and cooking area. We added on the dinner package last minute for one of the nights which they kindly organised. The food quality was great and you got instructions on how to cook each meat if you are unsure. We had breakfast each morning, you get plenty of food but it is the same each time. The other 2 nights we walked 2 minutes to a place which does amazing burgers. I think the only downside is not having a little tuck shop on site for snacks or an option to be able to bring your own to cook on the BBQ because they only arrange the coal if you've ordered the dinner. But we were there to relax before going back to the city and we managed to do just that. We also got to experience our first onsen as they allowed tattoos. The staff were amazing and I would definitely go back."

"Great sized room. Onsen was great."

"Onsen is great!!"

"Beautiful hotel with a great view of mount Fuji! We stayed there 2 nights and enjoyed the day biking around kawaguchiko. Made for a good break after spending a few days in the busy city of Tokyo. "

"Hotel staff was great, breakfast was yummy, lots of free hotel toiletries incase you forgot anything, and a great location!! We had a beautiful room and rooftop view of mt Fuji!! Would book again 100%"

"Loved the views of course, breakfast was incredible, very clean rooms, staff was helpful and friendly, overall loved my stay. "

"Shuttle and luggage storage services are excellent!"

"Gold standard service "