Haulover Park

I had a wonderful stay. Staff was amazing and went above and beyond to make my stay memorable. Love this place!

Where do I began . I booked a resort view room and was a given a supposed “bay view”. I was on the fourth floor and had view of pure concrete and a sky scraper that lit up at night. I went down to the desk and showed what I paid for . They went to the manager, came back and said check back in the morning. I checked back in the morning and they said check back in the afternoon. I arrived late on Friday and was checking out on Sunday morning . Please explain what the purpose of moving to a new room would be just to go to sleep. They did not offer any credits or anything . Basically it was , sorry we screwed you and it’s a you issue and not an us issue . Customer service was a moot point except for at the pool . The pool attendants were excellent and attentive. Give them a raise, put them in the suits and let them run check in ! They were much more customer service oriented and HIGHLY QUALIFIED in ensuring a lasting impression is left so that customers return. The room was TRASH because the bathroom was nasty , Pubic hair was all in the shower . Stickers from clothing were all over the place . DID HOUSEKEEPING even clean the room . It was 408 . If they give you that room , do not leave the counter . It looked like somebody shot a paintball gun at the ceiling and the floor was cracked . I’m NEVER going back unless it’s NOBU. Eden Rock , goodbye baby ! It’s a NO FOR ME ! And what’s the resort fee for , IT IS A POOL. That’s it , 3 pools.

It was great! Food was amazing