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"Staff are friendly and helpful"

"The rooms are clean and the cleaning staff adjusted routine to my likes. The location is good, walkable to West Lake with lots of restaurants and shopping choices."

"🙏"

"Good location for a short overnight stay at Hangzhou"

"Clean and nice room .. nice and helpful staff"

"ok"

"Good location. close most tourists interested places"

"Super family friendly!"

"Great rooms , fantastic buffet restaurant. "

"Top notch service, staff, clean property, new facilities, and incredible food at hotel. Would highly recommend staying here. "

"Good"

"I booked Executive Double Room, River View which is the top room in this hotel. They checked me in for Superior Twin Room, City View in LVL 13, when I backed to them and asked, they pretended that they do not understand English. Surprisingly changed my room with one of my friends translation help to a room in LVL 16 not as described in size of 132sqm, a very small room. "

"Thanks to its convenient location and excellent service. The staff are very friendly and helpful."

"Great place to stay, full of character and food options. Right next door to a beautiful garden. A few bakery's and places to eat around on the streets. A self service laundry also."

"I just liked everything about this hotel, from the location to services, food and staff."

"Great breakfast, nice rooms and very kind staff!"

"Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel. "

"The hotel is located in a commercial district and near upscale shopping malls, making shopping and dining convenient. The room is spacious, clean and stylish"