Great location and staff. Hotel is old/run-down. Room on non-smoking floor smelt smokey. Swimming pool was not 5 star hotel worthy: old and looked as if it was a public place
Job
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Jie
出張
2025 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional
Jie
2025 年 7 月に 6 泊滞在
8/10 (良い)
CHRISTINA
家族旅行
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice stay, except for strong smoke smell when it’s a smoke free room. Saw a man in hallway smoking and talking to the room cleaner. I guess it’s allowed?
CHRISTINA
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Chong Wei、Singapore
家族旅行, グループ旅行
2025 年 6 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quiet accommodation that is near to the night market and Xihu Broken Bridge.
Helpful concierge that recommended good local eateries and provided travel advices.
Spacious and clean room.
Chong Wei
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Mai
家族旅行
2025 年 6 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice rooms, spacious, modern and comfortable. The hotel location is perfect, minutes of walk from West Lake and also from the night market. Staff is very nice and welcoming.
Mai
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Giovanni
出張
2025 年 6 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
Slightly overpriced hotel close to both subway and the West Lake.
Giovanni
2025 年 6 月に 7 泊滞在
10/10 (非常に良い)
Ying
家族旅行
2025 年 6 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice stuff, clean room, great service and staff
Ying
2025 年 6 月に 3 泊滞在
8/10 (良い)
Mong Lee
家族旅行
2025 年 5 月 12 日
気になった点 : 施設のコンディションと設備
A conveniently located hotel with large rooms
I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate.
Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!