Find All-inclusive Hotel in El Ocotal

"Great property, friendly staff, good location. "

"Many maintenance issues: AC not working in first room, very weak in second. Elevator often out of service. Lack of water. Room key card not working. No hot water. No water in toilet. Found several cockroaches in room. Gym over 85 degrees. I'm generally ok with Rui buffet, but this time food was not fresh, everything looked like a reheat from prior day. Everything was brown and blaaa tasting. Specialty restaurants were good and recommended."

"Staff, house keeping, activity centre and entertainment were all great. Restaurant options were limited due to closures so we were forced to eat at certain restaurants on some nights. "

"Great stay! Took advantage of the all inclusive and ir was great."

"Enjoyed the pools, entertainment at night with the shows, tours. Some staff members not friendly, don’t acknowledge you until you say something. “Good morning”, “good afternoon” goes a long way, it doesn’t matter where you are in the world, specially if I’m a guest at the hotel you work at. You’re having a bad day, don’t take it out on me. I’m supposed to be your guest. I used to work for the airlines for 20 years. One thing I’ve learned is customer is always right, even though you know they may be wrong sometimes, but- you always want their complete satisfaction and a repeat business. You try to make them happy. I didn’t get that here. Breakfast- had to get up to get someone’s attention to get me some coffee and cream. It wasn’t even poured for me, I did it myself. Buffet style, get your own food and drinks, thank you. When seated, ask that customer if they need anything else. They need to improve on that. "

"Incredible staff n customer service! The rooms in the new block are very comfortable."

"Beautiful resort- Not enough umbrellas at pool. Food options were ok would have liked to see more. Cups for drinks were pour quality- definitely bring your own."

"Nice"

"The food at the restaurants was not very good for such a well kept property"