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"Stayed at Holiday Inn Waterpark – Honest Review Overall, I had a good experience during my stay. The hotel is very clean, and you can clearly see that staff consistently maintains the property. Everything from the lobby to common areas felt well cared for, which I really appreciated. Cleanliness & Environment: The hotel is noticeably clean, and housekeeping seems to be active throughout the day. The environment overall feels safe, organized, and family-friendly. The pool area is pleasant, clean, and supervised by staff (until around 7 PM), which adds an extra layer of comfort, especially for families with kids. Staff & Service: Staff members were generally professional and helpful. The pool staff, in particular, were very attentive and proactive when assistance was needed. However, there were a few moments of miscommunication. For example, at check-in I was informed that certain amenities (like the surf area) were unavailable, but later found out they were actually open. Also, parking fees were not clearly explained upfront. Parking & Signage: The hotel is well signposted when entering, which makes arrival easy. However, parking can be a bit confusing. Building numbers are sometimes placed at the far end or corners, making them difficult to see, especially at night. Clearer signage would definitely improve this experience. Pool Area Experience: The pool area itself is clean and enjoyable. However, I did notice that some guests tend to reserve or take over chairs "

"Great experience "

"Breakfast is food but not much choices gets you fueled the r"

"Excelente hotel, facilidades limpias. Muy tranquilo. Definitivamente volveremos."

"Called down to the front desk and the person who answered first services was very kind and helpful"

"Liked that you get in Universal Parks an hour early when staying there. Rooms were ok, staff was great at the check in, but the food court was not organized, didn’t know how it worked and people just standing everywhere not knowing the process. "

"Perfect"

"Great property "

"We had bugs in bed"