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We ended up getting the floor level corner unit and the view and accessibility was INCREDIBLE

The staff was super nice and they were very helpful on making sure we had the best vacation experience.

This house is literally one of the best houses in Isla Mujeres. We drove around on the golf cart for two weeks and looked at all of the other properties and I have to say while yes there are bigger and potentially better properties, I feel like this one is situated in a perfect place and the house itself is freaking awesome. I think for me as an American I’m always concerned that the details that matter to me are going to get lost in translation and will end up affecting my trip. Not with this house. The owner has a really good team of people that speak English and Spanish and when you’re traveling for two weeks from two different countries coming in Mexico, things are going to pop up that you need help with. These folks were incredibly helpful when we needed it the most. Marcela checked us in and was great to give us all the details that mattered, while not taking a ton of our time. She knew we were tired from travel and got down to the good stuff. Special thanks to Julia Martin with “Everything Isla”. Without her really quick help we would’ve been stuck in Mexico and that’s another story altogether. Covid 19 makes things difficult if you’re traveling with people from different countries. And thanks to Dr. Gomez for making our required tests so quick and easy. She also helped by texting copies of our results when we lost our paper copies, and were standing at Delta check in. All in all these are top notch people, the whole team that the owner Julie has put together really made the experience awesome for us. But getting back to the house. I read other reviews about the water not getting hot in the showers or the water running out all together and we never experienced any of that kind of stuff. The hot water heater went out one day because the maintenance person accidentally blew the pilot light out while fixing a faucet totally unrelated to us. They came out in about 15 minutes and turned it back on so it didn’t affect us. The pool is amazing and faces the most beautiful cliff. It was very private and we barely saw anybody walk by which we had been told we would see many people. The air conditioners are unbelievably strong but we barely had to run them because the house is so well ventilated with screen windows and doors. Even at 80° outside you just didn’t need air conditioning because this place is freaking awesome. I’m one of those weirdos that searches for like three weeks before I pick a place and I’m so glad I picked El Gran Escape.

Booking was so simple and when we had a change in dates, Marla was so accommodating and VERY responsive! She provided a transfers recommendation (At Your Service Cancun is the BEST!) and checking in was SO easy! One of the few condos at Nautibeach that is 2 bed, 2 bath--it directly faces the pool and ocean and the adjacent Mayan restaurant is delicious! The property is lovely and well maintained and despite its proximity to the pool, ocean and restaurant, was very quiet at night (even for New Year's Eve!) Javier manning the gate was a favorite (he made a point of calling us by name). The property manager runs Conde Tours around the corner and Walter and Flora there were amazing! Close to everything and very affordable. We will be back!!! Dan, Theresa, Mya and Noah

This was our first time to Mexico, let alone Isla Mujeres. Sean Julia and Marcela from Everything Isla took excellent care of us to get us settled in, from arranging our shuttle to the ferry, to the taxis and golf cart rental. They were also quick to check in and get our visit extended when we got stuck there due to a hurricane. The condo was very nice and the grounds were impeccable. We fell in love with the staff at the condos, and have made friends for life. This was an excellent first trip and we can’t wait to go back.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.