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"The staff was very helpful from beginning till end. The location of the hotel is centralized, close to multiple train stations and to every main show from West End. The rooms need a little TLC. The housekeeping was amazing and always came back to our room made. Why I give them a lower rating on cleanliness is because of the status of the amenities. They just need some updating. "

"Clean room, great view of Tower Bridge!"

"Fantastic hotel. Loved our stay from start to finish. Lovely room with great amenities. Recommend the 12th Knot for a night cap and breakfast in bed was outstanding. "

"Could not ask for a better location. The staff were helpful, the property is beautiful, and you are right in the heart of exploring London! The only downside was having to reserve a time to use the pool, which was not made clear when booking."

"The bed was so comfy, very quiet"

"My favourite hotel in London. I have now stayed here multiple times. Excellent customer service, rooms are clean, comfortable and have all the accessories needed for a wonderful stay. Bathrooms are spacious, clean and always tonnes of hot water."

"Property rooms were small but that was to be expected due to the location. This hotel was centrally located and you get easy access to the tube station. I would 100% stay here again. There were also supermarkets and restaurants nearby. Beds were very comfortable too. Only downside was very narrow hallways and very small elevator. "

"Make sure you ask for a room away from the train tracks or you will be awake all night."

"It’s friendly and right in the centre of where I wanted to be and the staff specifically Ugiene from Romania and Amanda from malaysia were very accommodating and friendly "