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"We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful. We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses. Truly wonderful stay - thank you we come again."

"Everything 10-10"

"Great location, lovely clean and modern looking. Lovely friendly lady checked us in Saturday. Will definitely book again"

"Friendly staff. Beautiful room. Clean and a fab breakfast. "

"Very clean, friendly and right in centre of Cardiff. Easy walking distance to everything, Will stay again "

"Hotel was superb, Lucy was absolute amazing. Location was excellent. Breakfast was great too."

"The breakfast was freshly prepared and there was a great variety. "

"What a beautiful quirky hotel. The rooms were minimal clean and fresh had everything needed. Bar was lovely but new staff were left to do the cocktails alone , didn’t have half the alcohol needed for them. The new staff member was left apologising to me 3 times and I was left 20 minutes waiting not so good fo me or new team member. Breakfast had everything including alternative so great for everyone. Lifts make sure you tap your room key inside then floor. Will definitely stay again great stay."

"Great location within walking distance from the Train and Bus Stations. Also, very close to Roman Baths and the Thermo-Spa"