Find hotels in Cartagena Centro, Cartagena

"It is recommended that the pool be vacuumed every day because the water is cloudy and there is sediment at the bottom."

"The air conditioning works good , but in this area don’t electricity some days is uncomfortable."

"10/10 g"

"The location of the hotel is indeed secluded, with virtually no surrounding amenities. While the beach staff were courteous and attentive—particularly Edwin, who demonstrated exceptional service and professionalism—this was unfortunately the only positive aspect of the stay. The condition of the hotel is deeply concerning. The property is severely outdated and exhibits clear signs of neglect. There was visible mold throughout the pool area, particularly around the slide pool, posing a potential health hazard. Additionally, multiple tiles were missing inside the pool, and the surfaces were extremely slippery, creating a dangerous environment. As a direct result of these unsafe conditions, I suffered a fall while walking in the pool area. Paramedics were called to assess my condition; however, there was a complete lack of any follow-up or incident management by the hotel. I sustained a shoulder injury and significant abrasions to my knee, yet no apology, acknowledgment, or concern was expressed by the staff or management. This level of negligence, both in terms of facility maintenance and guest care, is unacceptable and raises serious concerns regarding the hotel’s commitment to safety and basic standards of hospitality. "

"Highly recommend this hotel. We were 3 adults staying in one of the lofts (one bedroom and a pullout couch). The room was spacious and clean with 2 bathrooms. The AC worked perfectly. The staff were all so friendly and helpful. They had a variety of activities and tours offered which was also nice. The breakfast was included in the rate and had great variety. The location is perfect right in the hustle and bustle yet the room was still quiet. There was even a washer and dryer in the suite that worked perfectly. We loved the rooftop pool. Cartagena is very hot and it was really nice to have the pool to relax in and take a break from the heat. No complaints and would love to stay again!!! "

"Clean rooms and breakfast was amazing"

"our initial room had a very strong smell of cigarette smoke and we had to change the room. To have an extractor in the toilet would also be beneficial. And the AC was very difficult to manage/change (remote not working). "

"The staff were very nice and helpful. Unfortunately, most everything else was not so nice - the hotel did not match the pictures, the beds were extremely uncomfortable, the door to the shower (which was in the bedroom) didn’t close all the way, the hallways were loud, and there is a very bright blue light on the AC that stays on all night when in use. We booked for 3 nights, but left after 1."

"The hotel’s location was perfect for a short stay like hours. Our suite was beyond gorgeous and the staff was exceptional. Breakfast was the only meal we had but it was also excellent so I recommend this hotel to any exigent traveler looking for perfect service and a very comfortable stay "