キャッスル クーム のB&B

"朝食付きプランを予約していたのにも関わらず、朝食は付いてないプランだと言われ、再度確認が必要になった。部屋の掃除もしっかりされてなく、トイレットペーパーも足りなくなったり、サービスが悪かった。"

"I was very impressed with the hotel, which was very clean and beautiful. The receptionist was very kind and made our beds every day without fail. I would stay there again."

"Lovely Restaurant, Disappointing Housekeeping & Reception Breakfast and dinner were excellent. The restaurant staff were very kind and polite, and we really enjoyed the atmosphere during meals. However, the reception experience and housekeeping were disappointing. When we checked in, the receptionist was initially friendly, but when I asked her some questions, her attitude became a bit intimidating and unhelpful, which made me uncomfortable. We stayed 4 nights. On one of the days, our room was not cleaned until 17:30, and we had to wait 30 minutes in the hallway. On another day, the towels were not replaced and no vacuuming was done. We informed the staff, but the manager didn’t seem to take the issue seriously. The manager didn’t seem to take the issue seriously. I expected more consistent service and better hospitality, especially from the front desk. The hotel itself is very cute and well-presented, and it could have become one of my favorite hotels — but unfortunately, it didn’t."

"バースの街中にある，新しめの便利なホテル。そんなに高くない。街中を歩くのにもちょうどよい。車は駅近くのSouthgate Car Parkにとめる。車のナンバーを控えておき，フロントにあるタブレットにナンバーを入力すると駐車場と連携して割引が適用される仕組みになっている。ナンバー忘れないで！駐車場からホテルまでは歩いて10分弱。帰るときに駐車場の入り口がわかんなくなると思うので，写真にでも取っておくと探し回らないで済むでしょう。"

"We enjoyed the pool."

"すぐ隣にWAITROSEという大型スーパーがあり、食料品から雑貨など何でも買えて便利です♪"

"立地もよく、ホテルのスタッフのサービスは最高でした。朝食にはイングリッシュブレックファーストを食べましたがとても美味しかったです。とても素敵なホテルです。また宿泊したいと思います。"