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"We had no hot water in our room so couldn’t use the bath or shower, the air conditioning unit did not work and the room wasn’t well cleaned. I have to say that after speaking with the staff at the hotel they were very helpful and did offer a refund for the affected night, but we did check out a night early to find a different hotel as the problems weren’t resolved and a new room couldn’t be offered due to it being fully booked. It’s quite run down and was a disappointment, we expected it to be nicer than it was and definitely expected the basic things like hot water to work. It is in a great location, right in the center of everything and good for a night but if you’re looking for something more romantic for say an anniversary then I would probably avoid. It’s a shame as it could be much nicer if it had a bit of TLC."

"What a wonderful welcome from Hannah and the team. Brilliant stay and wonderful breakfast. They are currently carrying out a refurbishment (hence 4 rather than 5 stars for the actual hotel). Didn't impact, other than the restaurant being closed but wow from what they've done so far it's going to be stunning! Great location too"

"Great hotel. Warm and welcoming. Comfy rooms and comfortable bed. Very nice breakfast too!"

"Fifth time of staying . Recommend, Great food. Good room. Quiet nights sleep."

"Breakfast was made to order"

"Stayed in one of the lodges and found it very comfortable. "

"Everywhere was clean & tidy! Rooms were well comfy. Breakfast was great. Only stayed one night but all was great. "

"It was one of the most pleasant stairs i've had in a long time.And the service was excellent and the breakfast.Simply wonderful"

".This place was just okay. The room itself was fine, but when we arrived the heating was on full and it was unbearably hot. The window only opens a tiny amount, so there was no way to cool it down properly. We asked for the heating to be turned off, and the staff member did do that, but the radiator still seemed to be on — just slightly less hot. Because of this, we couldn’t sleep. In the morning, there was nothing left for breakfast, so we had to go elsewhere. It also seemed like there was only one member of staff, as we didn’t see anyone else at all — just one poor guy trying to do everything"