Burnaby Vacations from ￥163,558

Washroom door missing

Very nice hotel. Service was excellent.

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

Amazing staff! Whatever we needed they had us covered. From ice to the room to bringing us a bag my wife says that I left in the car! Of of course I did! lol Left car at valet after our stay to get brunch to return to the car and all our bags were packed in the car. Fantastic

Fast elevator, staff are nice, quick check-in and check-out.