Burnaby Vacations from ￥132,076

Room very clean as always

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

The staff was exceptionally helpful and friendly. The rooms were fabulous. The amenities amazing

We were welcome by Basheer. He is very warm & knowledgeable. He is very polite, helpful & consistent. Our room had a power outrage but were quick to respond. They moved us to another room quickly. We returned to our room the next morning.

Washroom door missing