「The hotel and rooms are excellent. Having an on site washer and dryer with our two kids was very convenient. The staff are all excellent. Our host David was very professional and promptly responded to and facilitated our requests. The one drawback of the suite is that it does not have daily housekeeping like the rest of the hotel. David however scheduled a “refresh” for us when we asked. We would definitely stay again.」
「Cleaning and room service were not at all what I expected.
Cleaning: Some cleaning tools remain at our room everyday, and the housekeeper seems to forget to change towels.
Room service: That lamb chops had been overcooked and tasted almost charcoal.
We actually has stayed in Japanese Kimpton before and held a wedding. And that was incredible and unforgettable, that’s why we chose.
But I expected way too much. 」