2/10 (非常に不満)
romain
家族旅行
2024 年 5 月 12 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
read this review carefully before booking!
do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint.
Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper...
no parking but a rather slow and expensive valet service.
a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
romain
2024 年 4 月に 4 泊滞在