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"Room was hot, shower wasn't. Staff were absolutely lovely and helpful. The room itself was clean, although we did note some staining on the furniture. Bed linen was fairly standard hotel fare as was the mattress. The trouble for us was that the room was relentlessly hot, despite it only being 13°C outside. Even at night it seemed to continually gain heat. There were fans provided, thankfully, but we still slept poorly. Noise filters through the hotel relatively easily but I feel you can't be too critical when it's an older building like this—it's just noticeable when you're awake at 3am. In contrast, the shower never managed to make it beyond lukewarm and was cold at night. This was strange because the tap in the bathroom could be scalding. We mentioned it to the staff (who, on the whole, we can't praise enough) but they weren't able to give much help. Location was excellent and the price was competitive. I just can't rate higher when I slept so poorly."

"Very professional staff. Clean rooms. Great. breakfast. "

"Good hotel, good location, friendly staff, "

"I did not stay there and was unable to change or cancel reservation. I had no luck getting ahold of Expedia, the property staff were kind but could not help me change the date without Expedia?!? I lost all the money and tried am very frustrated! I use Expedia a lot and this was a terrible experience! I hope Expedia reaches out to me to correct this Sure the property was lovely but Expedia really dropped the ball and I paid the price for nothing : ( "

"Clean rooms, helpful staff. Right in the heart of bath. "

"Really helpful staff, great rooms for the price and close to most stores and attraction sites."

"All great."

"Great location & lovely hotel. Only small issue is parking - dropping off and finding car parks is difficult in Bath!"

"Check-in was good, staff member was pleasant and the room was well presented. Unfortunately the room stank of cigarette smoke and we couldn't be moved to another room. Before I would stay here again I would insist that the room was a non-smoking room, it was truly unpleasant. Nice and simple continental breakfast in a lovely breakfast room with views over the river."