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"The room is a little old. A refresh would help."

"Husband and I stayed here for 2 nights before boarding a cruise ship, worked great for us. Comfortable clean room, great location. My Starbucks was minutes away, lots of food choices within 10 minutes walking. Only issue is I had troubles with WiFi but I’m sure it was operator error! Staff graciously let us check in a bit early and was able to pay $4500 yen to stay 3 hours past check out so we could go straight to cruise ship, worked great! I would stay again for sure!"

"Breakfast was served at the ball room during the holiday season and it was disappointing. Overall, it felt quite compact. It was a bit disappointing that there wasn’t much of a Hawaiian-style branding or a sense of relaxation. "

"My room AC was not working. They offered another room but it was very late and my infant was asleep along with my pregnant wife. FYI This hotel is not a real five star hotel. You will not find this luxurious. The pictures are definitely deceiving. "

"Location is excellent! Close to shops and main train stations for all the train lines. The Staff are very friendly and attentive. I’ll definitely recommend this hotel. If I have a chance to visit Yokohama, I’ll definitely book a room again. Thank you for your hard work and hospitality."

"The hotel's location is my favorite."

"All of the hotel staff are very attentive and professional. Without their help, I could have missed takeout sushi dinner during the stay, and we might have nothing to enjoy that night, so they are my lifesaver! Arigatougozaimashita."

"Location of the hotel is fantastic - close to shoppings and restaurants. Staff are very helpful especially the Mr. Yoon at the concierge desk. His assistant with restaurant reservations and check out were greatly appreciated.."

"Breakfast was great & onsen was clean, no fresh towel service at the onsen"