「We loved our two-night stay here! The rooms were quiet, spacious and clean and the common areas were lovely. The hot tub was a highlight on a chilly night! Our host, Jennifer, was very responsive and made sure we had all we needed. Perfect location to explore the region around Arrowtown. Would definitely stay here again!」
「The house was like what was shown in the photos. Requests and any issues were quickly respond.
Would definetly recommend to my friends if they are going to New Zealand, groceries and other things were like a 20 min drive away and near Queenstown airport too.」
「Amazing view from room, the soak, and the restaurant! There is a bus stop nearby the hotel, it was easy to get to downtown. This is definitely the best hotel in queenstown!」
"Title: Great Location and Views, but Housekeeping Needs Improvement
I read many reviews before booking and, after my stay, would rate the experience slightly above average.
The location, views from the room, and in-room facilities were excellent. However, I recommend avoiding the cheapest studio room—it feels like part of a suite that’s been sectioned off, offers no outside view, and faces the hallway.
I stayed in a suite, but the washing machine was shared with the adjoining studio. The room was clean, but furniture showed wear, and kitchenware, though looking clean, had burnt residue and needed rewashing.
Staff were friendly and handled a cleaning issue politely, but housekeeping was the main concern. My first glass was cloudy, the frying pan and oven tray had heavy burnt residue, and one day I returned to find cabinet doors left open and the dish towel on the floor. During my nine-day stay, the floor was never vacuumed, so I did it myself.
For a short stay without much cooking, this hotel is excellent for its views, facilities, and comfortable beds. For longer stays, be ready to do extra cleaning.
If privacy matters, choose 130 Frankton over the main 100 Frankton building. The main building’s shades are see-through at night, while 130 Frankton offers much better privacy.
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"The room is clean and very convenient for walking around the city. The breakfast was very delicious. I'd like to stay here again when I come here next time."