We had a fabulous time at Double Tree Hilton, Queenstown.
We requested a room upgrade to the lakeview room - totally worth it!
The staff were very friendly and service-orientated. On our first morning, a technical problem in processing our breakfast order meant we went without breakfast – not a big deal from our point of view. However, this is obviously something The Hilton management and staff take more seriously. The staff were very apologetic, offering a free bottle of wine and breakfast. The service we received from Cydea, Alberto and the wider team was exceptional and greatly appreciated.
The hotel has a great swimming pool and facilities, and with it is perfectly located for those who want to avoid the traffic to/fro Queenstown. Water taxis run every hour (or so) which meant it was a pleasant way to travel to Qntn.
This has been our third time staying at this hotel, and we will return again.
thank you!