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Great staff, excellent rooms and facilities. We received an upgraded room after a minor mixup. The hotel itself is lovely. We had a drink on both the top floor and Imperial Bar on the mezzanine. Both were excellent both in service and ambiance, but provided very different moods.
Liked the views of Tokyo from our room on 36F Staff very efficient and charming Fantastic room and bathroom
Excellent service, large room, great view. One of a kind stay
We had a Premium King room (on the 31st floor) for our 8 night stay here so we had access to the premium club lounge on the 32nd floor, which totally made the stay (and price) well worthwhile. This club lounge access had many benefits including breakfast every day in any of the restaurants in the ...
I returned here again this year! I really got refreshed by walking around in the beautiful Japanese garden. The spa is excellent. I love this place and will come back again next year with my family.
This hotel is the finest hotel my wife and I have ever stayed at. We were absolutely blown away by all aspects of the establishment. Service was exceptional!
Loved everything! The service is beyond compare. Great thanks to Masaaki Kitano and his team!
Everything was perfect, from the friendly and inviting staff to the in room breakfast and roof top onsen. We would highly recommended this property.
An amazing hotel. Impeccable service. Great location
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