Find 5 Star Hotels in Causeway Islands from ￥19,605

"There was an issue with the air in the room and the mini fridge (Sunday night). Maintenance checked, changed the filter, and performed other tasks in the ceiling. The next day (Monday), Deanna(hope the spelling is correct) called, and we went to check out another room, but it was the same. She was very apologetic and assured me she would get me another room. The staff brought some chocolate-covered strawberries. Tuesday when we came from our excursion, the front desk called(Tiffany) and we were moved to a much cooler room. She also left my mom's birthday cake and fruit. The bellman helped move our things. Thanks Deanna and don't desk staff...... Side note: The reason you did not receive five stars. Please talk to the young man who served our table (36)at the restaurant by the pool on Wednesday at 7:42pm. He needs to be aware that tipping is optional and that it depends on his service. Our total for two Linguine and a Cesar salad was about $49.54. We paid $50 cash, and he made a big deal because he did not receive a tip. My mom ended up giving him a $5 tip because he was making a big deal. We have no problem tipping if you deserve it and earned it ask the bellman, he received a $10 tip. I left a note on the receipt for him. Please let him know tipping is not mandatory it's the customer's money and discretion. His service did not qualify for a tip. ....... Other than that, all is well. "

"Hotel is very nice and beautiful. Rooms where clan and the cleaners organized my things almost everytime they came in.The gym was amazing and has a sauna and relaxing swimming pool. The customer care service needs to be better for a 5 star hotel. My husband had to call twice to get his shirts ironed. We also told them our shower drain was not draining properly, which they said they would send someone to fix, but never did. We are not the kind of people to complain, but if they can improve on their service it would make a huge difference. Also, next door is a small grocery store, which is convenient."

"The rooms need to to be upgraded..Dont take your kids,its Not family friendly.property is boring..its more suitable for weddings and meetings"

"The breakfast was amazing definitely suggest getting the breakfast plan "

"Very clean room, staff is very "

"we stayed four nights and everything was to our expectation. Clean room nice staff. Only the city view was having an other building right in front of our window."