ノースウェスト ロチェスターの2 つ星ホテル ￥10,307 ～

「The reason I rated my stay so low was that on two of the five nights, there were very noisy people in neighboring rooms. On one night, a couple was having a fight that included screaming, yelling, and crying. It also sounded like there was physical roughness. It lasted about 20 minutes and made it difficult to sleep for a lot longer than that. The next night there was a loud group of people an about 3am that sounded drunk. Lots of swearing and laughing and some singing. This lasted about 30...

「The night manager was wonderful and very responsive. She personally came to remedy the problem. Here is what happened...We checked in late to our room and unfortunately, housekeeping didn't clean our room. When my son was getting ready to go to sleep, he noticed the sheets were soiled. We also noticed that used towels were still hanging from the hooks.」

「Clean room and friendly staff.」

「Clean room, hot shower」

「Everything was great, the room was clean, easy check in/out, and the parking was simple. The staff were very friendly. Breakfast didn’t have any healthy options like yogurt or oatmeal or fruit; just eggs and sausages, which I can’t eat. I could eat only a white bread toast. The coffee was good.」

「Room smelled like cat pee, sheets were dirty, had an exposed power outlet next to bed that made me nervous. Staff asked if we wanted to switch rooms, no thanks, found a different hotel. No problem getting a refund, front desk was easy to work with.」